What should I do if my account has been verified by someone else?

Remove ID info

Here's how you can remove ID info from your account:

  • On a Xiaomi device, go to Settings > Xiaomi Account > Personal info > ID verification, tap "···" in the upper right corner, and choose "Remove ID info".

  • Alternatively, open Wallet, tap Profile, choose Verified, and tap "···" in the upper right corner, and choose "Remove ID info".

  • In a browser, visit "https://certify.mipay.com". Sign in to your Xiaomi Account and remove ID info.

If someone else added your ID info

Here's how you can remove your ID info from someone else's account:

Sign in to an unverified Xiaomi Account and remove your info here. If you don't have an unverified account, you can create a new one.If you don't have an unverified account, you can create a new one.

If you have any questions, feel free to call our customer support at 400-100-3399 during office hours (9:00–19:00).

Was this helpful?